---
title: How to talk so your clients will listen...
description: ... and listen so your clients will talk. Client listening, tips, ideas to gather and act on client insight. Professional services & B2B specialists.
---

[Skip to content](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/all#main-content)

Hearken Performance Ltd

- [Home](https://www.hearkenperformance.co.uk)
- [About us](https://www.hearkenperformance.co.uk/our-aboutus)
- [Services](https://www.hearkenperformance.co.uk/services)
- [Blog](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen)
- [Book a virtual meeting](https://hearkenperformance.co.uk/meetings/diane1)

Open main navigation

Close main navigation

- [Home](https://www.hearkenperformance.co.uk)
- [About us](https://www.hearkenperformance.co.uk/our-aboutus)
- [Services](https://www.hearkenperformance.co.uk/services)
- [Blog](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen)
- [Book a virtual meeting](https://hearkenperformance.co.uk/meetings/diane1)
- [Contact us](https://www.hearkenperformance.co.uk/contact_us)

[Contact us](https://www.hearkenperformance.co.uk/contact_us)

# How to talk so your clients will listen... 

...and listen so your clients will talk.

Welcome to ideas, reflections, tips and tricks to support your client listening strategy.

[![](https://www.hearkenperformance.co.uk/hubfs/strictly%20judges%20bbc%20guy%20levy.webp)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/from-sequins-to-sourdough)

[listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen)

### [From Sequins to Sourdough: why judges teach us about better feedback](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/from-sequins-to-sourdough)

[![](https://www.hearkenperformance.co.uk/hubfs/Diane-Hearken-18_websize.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/quiet-legacy)

[listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen)

### [Quiet legacy: lesson's from my Dad's final season](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/quiet-legacy)

[![The back of a postcard, handwritten to say ](https://www.hearkenperformance.co.uk/hubfs/postcard%20message-1.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/embrace-the-festive-spirit)

[timing](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/timing)

### [Embrace the festive spirit with your clients](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/embrace-the-festive-spirit)

[![fancy shopping mall decorated for christmas](https://www.hearkenperformance.co.uk/hubfs/fancy%20shopping%20mall.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/check-your-assumptions-understand-what-your-client-really-wants)

[listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen)

### [Check your assumptions: understand what your client really wants](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/check-your-assumptions-understand-what-your-client-really-wants)

[![fibre optic strands glowing on a black background. Licenced under CC BY](https://www.hearkenperformance.co.uk/hubfs/fibre%20optics-1.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/reviving-client-trust-how-insight-and-strategy-turned-the-tide)

[listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen)

### [Reviving client trust: how insight and strategy turned the tide](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/reviving-client-trust-how-insight-and-strategy-turned-the-tide)

[![](https://www.hearkenperformance.co.uk/hubfs/breakfast%2031.10.24.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-power-of-client-feedback-are-you-really-listening)

[listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen)

### [The power of client feedback: are you really listening?](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-power-of-client-feedback-are-you-really-listening)

[![](https://www.hearkenperformance.co.uk/hubfs/Emley%20Moor%20TV%20mast%20copyright%20Tim%20Marchant%20under%20CC%20licence.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/turning-insight-into-impact-how-we-revived-a-fading-partnership)

[listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen)

### [Turning insight into impact: how we revived a fading partnership](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/turning-insight-into-impact-how-we-revived-a-fading-partnership)

[![](https://www.hearkenperformance.co.uk/hubfs/online%20meeting.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/my-top-10-learnings-from-client-insight-projects)

[listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen)

### [My top 10 learnings from client insight projects](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/my-top-10-learnings-from-client-insight-projects)

[![Open wire-bound notebook showing empty pages and a pen](https://www.hearkenperformance.co.uk/hubfs/notebook%20spiral%20pad.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/elevate-your-client-experience-new-questions-for-2024)

### [Elevate your client experience: new questions for 2024](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/elevate-your-client-experience-new-questions-for-2024)

[![](https://www.hearkenperformance.co.uk/hubfs/repot%20plant-1.png)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/departing-team-members-can-be-good-future-clients-dont-take-them-for-granted)

[team](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/team)

### [Departing team members can be good future clients - don't take them for granted.](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/departing-team-members-can-be-good-future-clients-dont-take-them-for-granted)

[![A line drawing showing a character with wide eyes peeping over their hands on their face. Movement lines make it appear they are shaking | Image licenced from creative commons](https://www.hearkenperformance.co.uk/hubfs/afraid.jpeg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-top-excuses-for-avoiding-getting-client-insight-4-im-afraid)

[Overcoming fear](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/overcoming-fear)

### [The Top Excuses for avoiding getting client insight #4: "I’m afraid."\*](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-top-excuses-for-avoiding-getting-client-insight-4-im-afraid)

[![Image: cartoon figure staring at a sign that says ](https://www.hearkenperformance.co.uk/hubfs/always%20true.png)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-top-excuses-for-avoiding-getting-client-insight-3-i-know-what-theyre-thinking)

[tips](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/tips)

### [The Top Excuses for avoiding getting client insight #3: "I know what they’re thinking."](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-top-excuses-for-avoiding-getting-client-insight-3-i-know-what-theyre-thinking)

[![](https://www.hearkenperformance.co.uk/hubfs/cant%20stop%20too%20busy-1.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-top-excuses-for-avoiding-getting-client-insight-2)

[listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen)

### [The Top Excuses for avoiding getting client insight #2](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-top-excuses-for-avoiding-getting-client-insight-2)

[![](https://www.hearkenperformance.co.uk/hubfs/not%20now%20bernard-1.png)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-top-excuses-for-avoiding-getting-client-insight-1-its-not-a-good-time)

[listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen)

### [The Top Excuses for avoiding getting client insight #1: "it's not a good time."](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-top-excuses-for-avoiding-getting-client-insight-1-its-not-a-good-time)

[![](https://www.hearkenperformance.co.uk/hubfs/ho%20to%20client%20listen%20graph%20notebook.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-choreography-of-a-client-insight-conversation-part-2)

[choreography2](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/choreography2)

### [The choreography of insight conversations (pt 2)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-choreography-of-a-client-insight-conversation-part-2)

[![A hand drawn graph showing the steps of a client conversation as trust builds over time](https://www.hearkenperformance.co.uk/hubfs/ho%20to%20client%20listen%20graph%20notebook-1.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-choreography-of-insight-conversations-pt-1)

[choreography1](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/choreography1)

### [The choreography of insight conversations (pt 1)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-choreography-of-insight-conversations-pt-1)

[![Flam the friendly green toy dragon](https://www.hearkenperformance.co.uk/hubfs/flam%20the%20dragon-1.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/how-to-listen-so-your-clients-will-talk)

[tips](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/tips)

### [How to listen so your clients will talk.](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/how-to-listen-so-your-clients-will-talk)

[![](https://www.hearkenperformance.co.uk/hubfs/business%20meeting%20happy-1.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/how-to-talk-so-your-clients-will-listen)

[tips](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/tips)

### [How to talk so your clients will listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/how-to-talk-so-your-clients-will-listen)

# Hearken Performance Ltd

Registered in England **14716896**

Registered Office: Albany House, Claremont Lane, Esher, Surrey, KT10 9FQ

[linkedin-in icon](https://www.linkedin.com/in/dianelturner/) [Follow us on Facebook](mailto:diane@hearkenperformance.co.uk)

**Pages**

[Home](https://hearkenperformance.co.uk)

[Services](https://www.hearkenperformance.co.uk/services)

[About](https://hearkenperformance.co.uk/our-aboutus)

[Contact](https://www.hearkenperformance.co.uk/contact_us)

 

**Resources**

[Blog](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen)

Vision & Mission

[Privacy Policy](https://www.hearkenperformance.co.uk/privacy-policy-1)

[Sustainability Model](https://hearkenperformance.co.uk/en-gb/sustainability)

 

Copyright © 2026, Hearken Performance Ltd