--- title: How to talk so your clients will listen... (2) description: ... and listen so your clients will talk. Client listening, tips, ideas to gather and act on client insight. Professional services & B2B specialists. (2) --- [Skip to content](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/page/2#main-content) Hearken Performance Ltd - [Home](https://www.hearkenperformance.co.uk) - [About us](https://www.hearkenperformance.co.uk/our-aboutus) - [Services](https://www.hearkenperformance.co.uk/services) - [Blog](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen) - [Book a virtual meeting](https://hearkenperformance.co.uk/meetings/diane1) Open main navigation Close main navigation - [Home](https://www.hearkenperformance.co.uk) - [About us](https://www.hearkenperformance.co.uk/our-aboutus) - [Services](https://www.hearkenperformance.co.uk/services) - [Blog](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen) - [Book a virtual meeting](https://hearkenperformance.co.uk/meetings/diane1) - [Contact us](https://www.hearkenperformance.co.uk/contact_us) [Contact us](https://www.hearkenperformance.co.uk/contact_us) # How to talk so your clients will listen...  ...and listen so your clients will talk. Welcome to ideas, reflections, tips and tricks to support your client listening strategy. [![A line drawing showing a character with wide eyes peeping over their hands on their face. Movement lines make it appear they are shaking | Image licenced from creative commons](https://www.hearkenperformance.co.uk/hubfs/afraid.jpeg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-top-excuses-for-avoiding-getting-client-insight-4-im-afraid) [Overcoming fear](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/overcoming-fear) ### [The Top Excuses for avoiding getting client insight #4: "I’m afraid."\*](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-top-excuses-for-avoiding-getting-client-insight-4-im-afraid) [![Image: cartoon figure staring at a sign that says ](https://www.hearkenperformance.co.uk/hubfs/always%20true.png)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-top-excuses-for-avoiding-getting-client-insight-3-i-know-what-theyre-thinking) [tips](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/tips) ### [The Top Excuses for avoiding getting client insight #3: "I know what they’re thinking."](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-top-excuses-for-avoiding-getting-client-insight-3-i-know-what-theyre-thinking) [![](https://www.hearkenperformance.co.uk/hubfs/cant%20stop%20too%20busy-1.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-top-excuses-for-avoiding-getting-client-insight-2) [listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen) ### [The Top Excuses for avoiding getting client insight #2](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-top-excuses-for-avoiding-getting-client-insight-2) [![](https://www.hearkenperformance.co.uk/hubfs/not%20now%20bernard-1.png)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-top-excuses-for-avoiding-getting-client-insight-1-its-not-a-good-time) [listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen) ### [The Top Excuses for avoiding getting client insight #1: "it's not a good time."](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-top-excuses-for-avoiding-getting-client-insight-1-its-not-a-good-time) [![](https://www.hearkenperformance.co.uk/hubfs/ho%20to%20client%20listen%20graph%20notebook.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-choreography-of-a-client-insight-conversation-part-2) [choreography2](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/choreography2) ### [The choreography of insight conversations (pt 2)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-choreography-of-a-client-insight-conversation-part-2) [![A hand drawn graph showing the steps of a client conversation as trust builds over time](https://www.hearkenperformance.co.uk/hubfs/ho%20to%20client%20listen%20graph%20notebook-1.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-choreography-of-insight-conversations-pt-1) [choreography1](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/choreography1) ### [The choreography of insight conversations (pt 1)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-choreography-of-insight-conversations-pt-1) [![Flam the friendly green toy dragon](https://www.hearkenperformance.co.uk/hubfs/flam%20the%20dragon-1.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/how-to-listen-so-your-clients-will-talk) [tips](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/tips) ### [How to listen so your clients will talk.](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/how-to-listen-so-your-clients-will-talk) [![](https://www.hearkenperformance.co.uk/hubfs/business%20meeting%20happy-1.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/how-to-talk-so-your-clients-will-listen) [tips](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/tips) ### [How to talk so your clients will listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/how-to-talk-so-your-clients-will-listen) [First](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen) [Prev](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen) [1](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen) [2](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/page/2) Next Last # 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