---
title: How to talk so your clients will listen...
description: ... and listen so your clients will talk. Client listening, tips, ideas to gather and act on client insight. Professional services & B2B specialists.
---

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# How to talk so your clients will listen... 

...and listen so your clients will talk.

Welcome to ideas, reflections, tips and tricks to support your client listening strategy.

[![](https://www.hearkenperformance.co.uk/hubfs/strictly%20judges%20bbc%20guy%20levy.webp)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/from-sequins-to-sourdough)

[listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen)

### [From Sequins to Sourdough: why judges teach us about better feedback](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/from-sequins-to-sourdough)

[![](https://www.hearkenperformance.co.uk/hubfs/Diane-Hearken-18_websize.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/quiet-legacy)

[listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen)

### [Quiet legacy: lesson's from my Dad's final season](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/quiet-legacy)

[![The back of a postcard, handwritten to say ](https://www.hearkenperformance.co.uk/hubfs/postcard%20message-1.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/embrace-the-festive-spirit)

[timing](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/timing)

### [Embrace the festive spirit with your clients](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/embrace-the-festive-spirit)

[![fancy shopping mall decorated for christmas](https://www.hearkenperformance.co.uk/hubfs/fancy%20shopping%20mall.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/check-your-assumptions-understand-what-your-client-really-wants)

[listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen)

### [Check your assumptions: understand what your client really wants](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/check-your-assumptions-understand-what-your-client-really-wants)

[![fibre optic strands glowing on a black background. Licenced under CC BY](https://www.hearkenperformance.co.uk/hubfs/fibre%20optics-1.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/reviving-client-trust-how-insight-and-strategy-turned-the-tide)

[listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen)

### [Reviving client trust: how insight and strategy turned the tide](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/reviving-client-trust-how-insight-and-strategy-turned-the-tide)

[![](https://www.hearkenperformance.co.uk/hubfs/breakfast%2031.10.24.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-power-of-client-feedback-are-you-really-listening)

[listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen)

### [The power of client feedback: are you really listening?](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/the-power-of-client-feedback-are-you-really-listening)

[![](https://www.hearkenperformance.co.uk/hubfs/Emley%20Moor%20TV%20mast%20copyright%20Tim%20Marchant%20under%20CC%20licence.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/turning-insight-into-impact-how-we-revived-a-fading-partnership)

[listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen)

### [Turning insight into impact: how we revived a fading partnership](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/turning-insight-into-impact-how-we-revived-a-fading-partnership)

[![](https://www.hearkenperformance.co.uk/hubfs/online%20meeting.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/my-top-10-learnings-from-client-insight-projects)

[listen](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/listen)

### [My top 10 learnings from client insight projects](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/my-top-10-learnings-from-client-insight-projects)

[![Open wire-bound notebook showing empty pages and a pen](https://www.hearkenperformance.co.uk/hubfs/notebook%20spiral%20pad.jpg)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/elevate-your-client-experience-new-questions-for-2024)

### [Elevate your client experience: new questions for 2024](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/elevate-your-client-experience-new-questions-for-2024)

[![](https://www.hearkenperformance.co.uk/hubfs/repot%20plant-1.png)](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/departing-team-members-can-be-good-future-clients-dont-take-them-for-granted)

[team](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/tag/team)

### [Departing team members can be good future clients - don't take them for granted.](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/departing-team-members-can-be-good-future-clients-dont-take-them-for-granted)

First Prev [1](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen) [2](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/page/2) [Next](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/page/2) [Last](https://www.hearkenperformance.co.uk/en/how-to-talk-so-your-clients-will-listen/page/2)

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