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How to talk so your clients will listen...
...and listen so your clients will talk.
Welcome to ideas, reflections, tips and tricks to support your client listening strategy.
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Check your assumptions: understand what your client really wants
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Reviving client trust: how insight and strategy turned the tide
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The power of client feedback: are you really listening?
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Turning insight into impact: how we revived a fading partnership
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My top 10 learnings from client insight projects
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The Top Excuses for avoiding getting client insight #2
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The Top Excuses for avoiding getting client insight #1: "it's not a good time."
tips
How to listen so your clients will talk.
tips
How to talk so your clients will listen
